These Vacation Rewards (“VR”) Subscription-Membership (“Subscription”) Terms and Conditions of Arrivia, Inc., also doing business as Our Vacation Center (“OVC”) (collectively, “We” “Us” “Our”), set forth a legally binding contract between OVC and each person who applies and is accepted as a subscribing member (“Subscriber”) by OVC, and any guests of Subscriber (“You,” “Your,” “Member,” and “Subscriber”).
VR purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. and its affiliates d.b.a. Our Vacation Center ("OVC") and d.b.a. Vacation Rewards, (collectively, “We” “Us” “Our”). Arrivia is located at 7720 N. Dobson Rd., Scottsdale, AZ 85256. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192, Iowa #1324, and California #CST 2066521-50. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00.
Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.
VR Atten. Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
VR Atten. Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
|Select Cruise Redemption Options|
|35,000||3 or 4 Night Cruise Vacations †|
|50,000||5 Night Cruise Vacation†|
|75,000||7 Night Cruise Vacations†|
|Select Resort Redemption Options|
|20,000||Bronze Tier Resort Vacation|
|25,000||Silver Tier Resort Vacation|
|35,000||Gold Tier Resort Vacation|
|Select Cruise, Resorts & Tour Savings|
|2,000||Up to $150|
|5,000||Up to $300|
|7,500||Up to $450|
|10,000||Up to $600|
*Available to Premium Membership tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Member may initially be awarded Savings Credits (“Credits”) upon Membership enrollment, and subsequently when making qualifying travel purchases through Us or by qualifying Membership transactions. Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent purchases through Us. Member must maintain the Membership account in good standing to earn or to redeem Credits.
Earning Credits. Member may be awarded an initial amount of Credits upon Membership enrollment, and additional Credits may be awarded on qualifying travel or Membership transactions. Member may be awarded Credits when purchasing non-package air travel or rental car reservations made through Us, by depositing Member’s vacation ownership week(s) with Us, and/or as rewarded by the Home Resort. Credits award amount will vary at Our sole discretion. Credits awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Member’s vacation ownership week(s) with Us will be applied within fourteen (14) to twenty-one (21) days from the deposit. The Credits award amount per transaction, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Other restrictions may apply.
Redeeming Credits. Credits have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of eligible travel or other Us transactions, whether purchased online or offline through Us. Credits may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each of Our products specify the amount of Credits, if any, that may be redeemed towards partial payment in the description of the product or service. Member may redeem as many Credits as Member has available in Member’s account, up to the amount specified for any particular product or service. Credits may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by Our representative. Earnings, redemption options and schedules are available online or by calling Our concierge. Credits redemptions may not be combined with any other discount or promotion.
Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Credits redeemed to purchase product or travel may be refunded to the Member’s account. If cancellation of travel booked using Credits occurs within a penalty period, Credits may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Credits remains after penalty is paid, the remaining Credits may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Credits awarded may be withdrawn at Our sole discretion.
Limitations, Variations, and Inactivity. The usage of Credits for redemption, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Membership accounts with Credits balances of less than $10 that have not had any online or offline activity for two years may be closed at the Our sole discretion. Membership may be suspended if Member does not remain in good standing with Us or with the Membership, and We may impose a reasonable fee for reinstatement or reactivation. Credits may not be used to pay reinstatement or reactivation fees. We reserve the right to cancel or withdraw all Credits in a Member’s account if the Member does not remain in good standing with Us or with the Membership for ninety (90) days or more.
Expiration and Termination. Credits are only valid for twelve (12) months from the date of issuance to You. Unredeemed Credits expire upon the termination of the Membership or any renewal thereof. Credits have no cash value and are not transferable.
Customer Service. Please contact Our customer service at 1-800-571-6817 if Member believes there are Credits that have not been credited to Member’s account or for any questions related to the available Credits balance.
Vacation Cash may be applied towards the purchase of future cruise, hotel, car, resort, or air purchases made over the phone with Us only. Limitations apply when redeeming Vacation Cash for air travel. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Additional Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
Vacation Rewards Vacation Cash can be purchased using Points and must be redeemed in the discrete denominations evident in the table immediately below.
|Select Vacation Cash|
|10,000||$100 in Vacation Cash|
|25,000||$250 in Vacation Cash|
|50,000||$500 in Vacation Cash|
|75,000||$750 in Vacation Cash|
Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.
To facilitate your transactions with Us, We will charge your payment method for “Taxes and Fees.” “Taxes and Fees” includes an the estimated total that we will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount we estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee we retain as part of the compensation for our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You pay to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount We pay the hotel and the location of the hotel where you will be staying, and may include profit that We retain.
Depending on the type of booking You make through Us, You may be charged additional fees by Our suppliers, including, but not limited to:
Our suppliers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the supplier upon check out. Contact the supplier directly to determine what charges apply to your reservation.
Additionally, suppliers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.
Contact the supplier with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (“CSA”). Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 18000130591099672; CT 2485378; HI 447049; ID 593498; MA 20177792045853; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 794952; SC 210204; WV 100231297).
VACATION PRIVILEGES AND/OR OVC SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF THE TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. VACATION PRIVILEGES’ AND/OR OVC’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF VACATION PRIVILEGES AND/OR OVC WILL BE LIMITED TO THE FEES PAID BY YOU TO VACATION PRIVILEGES AND/OR OVC FOR THE TRAVEL PURCHASE. IN NO EVENT WILL VACATION PRIVILEGES AND/OR OVC BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO VACATION PRIVILEGES AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS OF VACATION PRIVILEGES AND/OR OVC.
All of Our content, products, and services provided to You is provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You.
To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, that defects will be corrected, or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty.
We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text, and graphic or video content.
Without limiting the foregoing, no representation, warranty, or guarantee is made:
The Enrollment Application, the Purchaser Acknowledgement, these Vida Lifestyle Terms and Conditions and Vacation Privileges Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s guest, whether using any product or service or vacationing with the Subscriber or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Vacation Privileges, OVC or its associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s guest initiates an action at law or in equity and OVC prevails, that Subscriber or Subscriber’s guest shall pay all costs incurred by OVC in defending such action, including reasonable attorney’s fees, paralegal fees and court costs.
Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.
Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at firstname.lastname@example.org.
Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.
Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email email@example.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to firstname.lastname@example.org revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.
Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.
Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.
Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.
Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).
General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service.
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).
These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists.
For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
In the event we need to verify the above information, You agree to provide the necessary information to us in order to verify that Arrivia is not prohibited from providing products and services to you, otherwise we are unable to provide products or services to you.
The following terms and conditions apply to purchases of wine or wine products and services through the Website. In the event of any conflict between this section and any section of the Terms and Conditions, these terms shall take precedence and prevail with respect only to the purchase and shipping of wine or wine products and services by Members.
Providers. Where local law allows, We have chosen WineDirect, Inc., to select the wines and operate the wine benefits program on Arrivia, Inc.’s (“We,” “Us,” “Our”) behalf. WineDirect, Inc., uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship. ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH US, ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc., make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state. All redemption of Member benefits will be facilitated by Us. Due to state laws, wine can be purchased by adults 21 years and older.
Age Restrictions. Members must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Individuals below the legal drinking age may purchase non-alcoholic products from the website. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.
Confidential Information. Members are solely responsible for protecting their user names and passwords from any unauthorized purchasers including minors.
Sale and delivery. We provide for the sale of wine products and services in the United States and will only be shipped where it is not prohibited by law. Wine Direct does not deliver wine or other alcoholic beverages outside the United States. Sales are subject to all Federal, State and Local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable Federal, State and Local taxes. Members who do not reside in areas where the delivery of wine is legal, or live outside the United States, or reside in areas where We, at Our sole discretion elect not to deliver wine, may purchase non-alcoholic products.
Parental Control Protections. As required by the Communications Decency Act of 1996, We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.
No Warranties. To the extent permissible under law, We disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.
Limit of Liability. We shall be held harmless and otherwise disclaim any liability, without limitation, for any loss, injury, death or damage to persons or property, stemming from or otherwise related to the products and services sold on the Website. Further, in no event shall We be liable for any indirect, punitive, incidental, special, consequential, lost profits, loss of use, or any other damages whatsoever, without limitation, arising out of or in any way connected to the products and services sold on the Website. Inclusion of any product or service on the Website does not constitute an endorsement by Us.
Return Policy. Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.
Wine Best Price Guarantee. Our Best Price Guarantee is only applicable against the winery’s price as listed on its web site at the time of purchase or within 24 hours after purchase. Customers must provide verifiable proof of the lower price, which must be available to the general public. Prices for wine club members, certificate-holders, recipients of e-mails or other restricted sales will not be honored. If Customer finds that the winery is charging a lower price for the exact same product, including vintage, the Administrator will issue a credit for the difference in price to the card used to purchase the wine from Us.
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.
Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to:
VR Atten. Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption: Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to:
VR Atten. Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.
If you find a lower rate on another U.S.-based website within 24 hours of booking with us, we will credit or refund to you the difference.
Reporting a lower rate claim – You must contact us within 24 hours after your booking with us to make a claim under the Best Rate Guarantee. The lower rate must be available for booking at the time you contact us, as determined solely by our customer service representatives. All bookings must be made using a valid credit card with a United States or Canadian billing address.
What is considered a lower rate? – The lower rate must be for an identical booking, as defined in these Terms and Conditions, at our sole discretion. All booking details must exactly match the details of the product you booked with us for example, specific carrier or provider (including class of service), hotel (including room type), cruise line (including ship and cabin category), rental car company and vehicle class, applicable refund policy, dates and times of travel or service, routings (for example, same stopovers), and other booking details including cancellation policies.
Lower rate must be available to the general public online – The Best Rate Guarantee applies only to rates both advertised and available to the general public on an English-language website. For example, this does not include rates offered on other membership program websites, corporate discounts or rates, military rates, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted, booked, and paid for in US dollars.
Verification – All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by our staff. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Limit – Each member shall be limited to three (3) Best Rate Guarantee claims per member per calendar month, regardless of the number of accounts used by the member. Any modifications, changes or cancellations made to an existing booking that has an associated Best Rate Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.
Changes to Best Rate Guarantee – We reserve the right in our sole discretion to modify or discontinue the Best Rate Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Rate Guarantee. No change in the Best Rate Guarantee will affect any reward that has already been issued to you. The failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
Updated March 30, 2020