Vacation Rewards Terms & Conditions

Introduction

These Vacation Rewards (“VR”) Subscription-Membership (“Subscription”) Terms and Conditions set forth a legally binding contract between Arrivia, Inc., d.b.a. Our Vacation Center ("OVC") and d.b.a. Vacation Rewards, and its affiliates (collectively, “Arrivia” “We” “Us” “Our”) and each VR Subscribing member or person who applies and is accepted as a subscribing member (“Subscriber”) by Us, and any traveling companion(s), guests (including minors and those under disability) of Subscriber (“You,” “Your,” “Member,” and “Subscriber”). Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through Vacation Rewards or by any third party administering the program (collectively "Provider Terms"). By purchasing Vacation Rewards products and services, You acknowledge and agree to be bound by these Terms and Conditions, any Provider Terms, and the Terms and Conditions of Your Vacation Rewards membership agreement and membership receipt and enrollment (“Membership” or “Subscription”), as applicable which are incorporated herein. and You are deemed to have also accepted these Terms and Conditions on the behalf of any Guests. Additionally, You agree that it is Your sole responsibility to inform any Guests or the users of any product or service purchased through Vacation Rewards of the contents of these Terms and Conditions and all applicable Provider Terms.

NO MEMBER SHOULD RELY UPON REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.

Subscription-Membership Types
  • a) To become a basic subscribing-member (“Basic Subscriber”), a properly completed Subscription application must be submitted to OVC on-line by the applicant at www.vacationrewards.com.
  • b) Basic Subscribers can upgrade, by invitation only, to one of VR’s “Select Access Subscriptions” by selecting their choice on-line or by calling Vacation Rewards and paying the applicable fees. Such Subscriptions provide the Subscriber with an enhanced loyalty program that earns five (5) loyalty points for every dollar (USD) Subscriber spends on cruises, resort or hotel stay purchases, experiential vacations, or car rentals and air fares for up to five (5) years from the purchase date. If a payment plan is elected, Subscription fees must be paid in full ninety (90) days prior to any vacation travel date. Some exceptions may apply.
  • c) None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination and closure of your account without refund.
FULFILLMENT SERVICES

Vacation Rewards purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Road, Suite 210, Scottsdale, AZ 85254. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301), and California #CST 2066521-50. Registration as a seller of travel does not constitute approval by the State of California. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00. Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.

Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.

PROVISION OF INFORMATIONAL

Travel, travel provider, and product and service information provided to You is based on information received from third party providers. While Vacation Rewards makes reasonable efforts to ensure that this information is accurate and complete, Vacation Rewards expressly disclaims liability for inaccurate, incomplete, or misleading information.

MODIFICATIONS OF THE TERMS AND CONDITIONS

These Terms and Conditions are subject to change at the discretion of Arrivia without prior notice. By purchasing products and services through Vacation Rewards, you acknowledge and agree to be bound by any posted revisions to these Terms and Conditions. If any provision in these Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.

NO COMMERCIAL USE

Membership purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination and closure of your account without refund.

OUR ROLE

Member is dealing with Us at arms' length and creating a commercial relationship. We are not Member’s agent or Member’s fiduciary. By purchasing products and services through Vacation Rewards, You acknowledge and agree that no such agent or fiduciary relationship exists between You and Us. We are acting as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by Us.

AVAILABILITY

All products and services offered through Us (including travel products such as air, car, hotel, attraction tickets, ground transportation, tours, etc.) are available for purchase for Subscribing Members only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through us. Your participation may be denied if Your annual membership dues are not current or if You are not in good standing with Vacation Rewards.

PRICES AND RATES

The price of products and services, and rates listed for each travel product are based on the Terms and Conditions of the actual product description within each individual transaction. Government fees, fuel surcharges, and taxes are additional, unless otherwise stated. Travel product rates are based on space availability and subject to change without notice. Additional fees may apply. Special rates/prices may not be applicable with other offers or promotions. All offers and upgrades are for selected dates and are subject to availability. Other restrictions may apply. All rates/prices and dates may not be available at time of booking. All information is subject to change without notice. In addition, all travel providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and changes and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in rate/price imposed by the travel provider will be passed on to You, and You agree to such increase, unless otherwise stated in the Terms and Conditions of your individual travel transaction.

The Vacation Rewards Subscription
  • a) All Vacation Rewards Subscriptions include a subscription to a loyalty-based membership affording Subscribers the ability to access and purchase best price guaranteed cruise vacations, hotels stays and resort vacations.
  • b) Depending on the specific Select Access Subscription, offered to and chosen by the Subscriber, Subscriber shall have access to anywhere from 5,000 to 75,000 loyalty points available immediately upon Subscriber’s final payment. These will be added to Subscriber’s current loyalty point balance, if any.
  • c) We are responsible for written representations that it makes concerning Us and the Subscription and is not responsible for any verbal representations or written representations made by any other person. Only Us, Our authorized representatives, and Our designated licensees can perform Our obligations under these Terms and Conditions.
  • e) In the event that Your credit card is declined at the time that We attempt to process any payment contemplated by this Agreement, You hereby authorize Us to attempt to charge such card for lesser amounts until the charge is accepted. We agree to provide you with pro-rated access to benefits in the event that We receive a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, We do not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to Us.
SUBSCRIPTION ENROLLMENT; PAYMENT; AND CANCELLATION
  • a) THE TERM OF THE SUBSCRIPTION BEGINS ON THE DATE YOU ENROLLED AND CONTINUES ON A MONTHLY OR ANNUAL BASIS, AS APPLICABLE, AND AUTOMATICALLY RENEWS THEREAFTER UNTIL CANCELLED. So long as Subscriber complies with all of the terms of the Subscription Receipt and Enrollment, including timely payment (in advance) of all Monthly and/or Annual Subscription Fees as contemplated in the Subscription Receipt and Enrollment, and any renewal thereof, Subscriber shall be eligible to receive the Subscription Benefits.

    In return for receiving the Subscription Benefits, Subscriber promises to pay Us (in advance) according to the Subscription Type and associated pricing listed on the Enrollment. In order to facilitate the Subscription, Subscriber hereby agrees to provide Us with payment information for a valid credit or debit card that WE ARE AUTHORIZED TO CHARGE AT ALL TIMES DURING THE TERM, AND SUBSCRIBER HEREBY CONSENTS TO THE AUTOMATIC AND RECURRING PAYMENT OF THE MONTHLY AND ANNUAL SUBSCRIPTION FEE USING SUCH CREDIT OR DEBIT CARD. SUBSCRIBER MAY CHANGE THE CREDIT OR DEBIT CARD USED FOR PAYMENT OF MONTHLY AND ANNUAL SUBSCRIPTION FEES BY CONTACTING VR AT THE PHONE NUMBER LISTED IN THE ENROLLMENT OR OTHERWISE LOGGING INTO MEMBER’S ONLINE ACCOUNT TO CANCEL THE ENROLLMENT. . Payment for Subscription Benefits are due in advance, and Subscriber is not eligible to receive any Subscription Benefits or other goods or services contemplated by this Agreement unless Subscriber has paid VR for such Subscription Benefits or other goods or services in advance. If Subscriber fails to pay any Monthly or Annual Subscription Fee or other fee or charge contemplated by this Agreement on or before the stated due date thereof, Subscriber will be ineligible to receive any associated Subscription Benefits, and VR may terminate this Agreement upon written notice to Subscriber within thirty (30) days of any missed or late payment. Additionally, OVC, as the travel administrator for Vacation Rewards, will assess a $25.00 USD fee per person if any transaction is denied by Your financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make different final payment arrangements or if You experience technical difficulties with the website and are not sure of the status of Your reservation or payment, please call Our concierge for assistance.

  • b) Subscribers may renew, upgrade, or inquire into special and promotional options under their Subscription by calling Our concierge or by visiting www.VacationRewards.com. Reinstatements and upgrades will be accepted from those Subscribers who are current with all Subscription payments and are in compliance with these Terms and Conditions.
  • c) All renewal rates, fees, and promotional offers are subject to change at any time without prior notice, at Our sole discretion.
  • d) In the event Member allows the Subscription to lapse due to non-payment, a reinstatement fee shall be payable to Us before the Subscription is renewed and Member can use any benefits of the Subscription.
  • e) For paying Subscriptions only, Subscriber may cancel the Subscription as follows:
    • For Non-Florida Resident Cancellation (10 Day Cancellation):

      New Subscribers will have ten (10) days from the enrollment date to cancel and obtain a full refund. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10th) day from the enrollment date by providing written notice of such cancellation to:

      Vacation Rewards
      Attn: Cancellations
      15147 N. Scottsdale Rd., Suite 210
      Scottsdale, AZ 85254

      or otherwise logging into their online account to cancel the enrollment. Cancellation requests postmarked later than ten (10) days after the enrollment date will not be subject to no refund.

    • For Florida Resident Cancellation (30 Day Cancellation):

      New Subscribers will have thirty (30) days from the enrollment date to elect to cancel and obtain a full refund. As Applicable, Subscriber may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) day from the enrollment date by providing written notice of such cancellation to:

      Vacation Rewards
      Attn: Cancellations
      15147 N. Scottsdale Rd., Suite 210
      Scottsdale, AZ 85254

      or otherwise by logging into their online account to cancel the enrollment. Cancellation requests postmarked later than thirty (30) days after the enrollment date or requested online cancellations will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. This contract is for the purchase of a vacation certificate(s)/membership and puts all assignees on notice of the consumer’s right to cancel under section 559.933 Florida Statutes.

    • After 10 days for non-Florida residents and after 30 days for Florida residents, Subscriber may cancel without a refund due to Subscriber at any time by logging into their online account to cancel or otherwise providing written notice of cancellation to:

      Vacation Rewards
      Attn: Cancellations
      15147 N. Scottsdale Rd., Suite 210
      Scottsdale, AZ 85254

  • f) Arrivia’s Right to Cancel.

    We may cancel Member’s Subscription any time following thirty (30) days after any: (1) failure by Subscriber to pay amounts owing to Us when due; or (2) any other breach by Subscriber of any provision of the Subscription and/or Terms and Conditions.

  • g) The termination or cancellation of a Standard or Premium shall result in the Subscription reverting back to a Basic Subscription. All vacation Cash and Loyalty point balances prior to the Standard or Premium Subscription’s termination or cancellation shall remain in the Subscriber’s account. For Subscribers with point balances in excess of 15,000 points at such termination or cancellation date, and on each subsequent anniversary of the expiration date, Vacation Rewards shall automatically deduct 15,000 points from Subscriber and renew such Standard or Premium Subscriptions at one (1) year intervals until Subscriber’s account has less than 15,000 points available.
Vacation Purchases
  • a) Subscribers, during the term of their Subscription, have the ability to purchase best price guaranteed (“BPG”) cruise vacations, hotels stays, and resort vacations. Subscriber may purchase such travel by calling the GVR call center at 1.866.691.5109 or on-line at www.GovVacationRewards.com.
  • b) The BPG requires written proof of the availability of the identical cruise vacation, hotels stay, or resort vacation, at a lower rate to the general public with 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by OVS. OVS will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category.
  • c) Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BPG is valid for the cruise fare only at the time of booking.
  • d) Auto rentals and airfare purchases are not covered by the BPG.
USE OF VACATION ACCOMODATIONS AND TRAVEL SERVICES
  • a) Subscribers must have a valid subscription through the last date of their travel or accommodation.
  • b) We will apply any reasonable restrictions on Subscriber as required by Our affiliated resorts, cruise lines, tour operators, hotels, and other travel providers.
  • c) Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
  • d) The total number of people occupying any vacation accommodations or participating in any tours confirmed by Us must not exceed the maximum occupancy set forth in the confirmation ; otherwise, the travel provider may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
  • e) Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, food and beverage expenses, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, utility charges, security deposits, and other fees or charges levied by the travel service provider. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against Us in this regard.
  • f) Subscribers and Subscribers’ guests must occupy and use any accommodations booked through Us in a responsible, careful, and secure manner. Subscribers are responsible for all acts and/or omissions, damage, theft or loss whether caused by Subscribers or Subscribers’ guests.
  • g) Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
  • i) Travel to certain destinations may involve greater risk than others. We strongly recommend you and your guests review any travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to travel to international destinations. For State Department travel warnings and advisories, go to https://travel.state.gov/content/passports/en/alertswarnings.html For foreign health requirements and dangers, go to https://wwwnc.cdc.gov/travel Other information relating to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DOS NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Identification and Confirmations
  • a) Subscribers and Subscribers’ guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. OVC assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements. We assume no responsibility and do not represent or warrant the accuracy of any information or advice given regarding any travel documentation. No refund will be issued if You fail to bring proper documentation and are refused travel provider service/accommodation.
  • b) Vacation Confirmations (“Confirmations”) are valid only if issued in writing by Us. Subscriber is responsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying Us immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
  • c) If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond Our control, You waive any and all claims against Us.
  • d) We reserve the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests violate or breach these Terms and Conditions. Penalties, including forfeiture of deposited monies, may apply.
CANCELLATION OF PURCHASES
  • a) We reserve the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
  • b) Subscribers must cancel Confirmations by calling or writing to Us. Cancellation will be effective on the date of receipt by Us. Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply.
  • c) The fees assessed by VR, OVC, and/or travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Us. Each travel provider has specific cancellation policies and penalties separate and apart from Ours. Travel provider policies may treat name changes and departure date changes as cancellations.
    • In the event You must cancel any travel booking, please call Our concierge immediately or in writing, at the following address:

      Vacation Rewards
      Attn: Cancellations
      15147 N. Scottsdale Rd., Suite 210
      Scottsdale, AZ 85254

    • Cancellations will be effective as of the date of receipt of the request (“Cancellation Date”). It is your responsibility to ensure cancellation requests are properly received by Us. Refunds may take up to six (6) to eight (8) weeks from the Cancellation Date.
  • d) All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any OVC Deposits. A Vacation Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refund-ability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
  • e) If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
  • f) We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party suppliers.
LOYALTY PROGRAM
  • a) Subscribers may earn and redeem Vacation Rewards Loyalty Points (“Points”) during their Subscription. Points can only be earned and redeemed by making select travel purchases through Vacation Rewards. Points earnings and redemption options and schedules are available on-line at www.VacationRewards.com or by calling the call center.
  • b) Subscribers may earn up to a maximum of 15,000 Points per Subscription year though air fare purchases and car rentals.
  • c) Subscribers may redeem Points as full or partial payment for cruise vacations, experiential vacations, and tours.
  • d) Points have no cash value and are not transferable.
  • e) Subscriber’s Points will be reinstated in the event of a cancellation per Section 8(b) above.
  • f) Points must be redeemed in discrete denominations according to the table immediately below. Points earning and redemption options and schedules are also available on-line at www.VacationRewards.com or by calling the call center.
    Select Cruise Redemption Options
    Reward Points* Value
    35,000 3 or 4 Night Cruise Vacations †
    50,000 5 Night Cruise Vacation†
    75,000 7 Night Cruise Vacations†
    Select Resort Redemption Options
    Reward Points* Value
    20,000 Bronze Tier Resort Vacation
    25,000 Silver Tier Resort Vacation
    35,000 Gold Tier Resort Vacation
    Select Cruise, Resorts & Tour Savings
    Reward Points* Value
    2,000 Up to $150
    5,000 Up to $300
    7,500* Up to $450
    10,000* Up to $600

    *Available to Premium Membership tier only

    † Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.

SAVING CREDITS

Member may initially be awarded Savings Credits (“Credits”) upon Membership enrollment, and subsequently when making qualifying travel purchases through Us or by qualifying Membership transactions. Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent purchases through Us. Credits may not be used as a form of payment for the call center fee. Member must maintain the Membership account in good standing to earn or to redeem Credits.

Earning Credits. Member may be awarded an initial amount of Credits upon Membership enrollment, and additional Credits may be awarded on qualifying travel or Membership transactions. Member may be awarded Credits when purchasing non-package air travel or rental car reservations made through Us, by depositing Member’s vacation ownership week(s) with Us, and/or as rewarded by the Home Resort. Credits award amount will vary at Our sole discretion. Credits awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Member’s vacation ownership week(s) with Us will be applied within fourteen (14) to twenty-one (21) days from the deposit. The Credits award amount per transaction, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Other restrictions may apply.

Redeeming Credits. Credits have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of eligible travel or other transactions, whether purchased online or offline through Us. Credits may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each of Our available products will specify the amount of Credits, if any, that may be redeemed as partial payment in the description of the product or service. Member may redeem as many Credits as Member has available in Member’s account, up to the amount specified for any particular product or service prior to purchasing or booking. Credits may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by Our representative. Earnings, redemption options and schedules are available online or by calling Our concierge. Credits redemptions may not be combined with any other discount or promotion.

Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Credits redeemed to purchase product or travel may be refunded to the Member’s account. If cancellation of travel booked using Credits occurs within a penalty period, Credits may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Credits remains after penalty is paid, the remaining Credits may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Credits awarded may be withdrawn at Our sole discretion.

Limitations, Variations, and Inactivity. The usage of Credits for redemption, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Membership accounts with Credits balances of less than $10 that have not had any online or offline activity for two years may be closed at the Our sole discretion. Membership may be suspended if Member does not remain in good standing with Us or with the Membership, and We may impose a reasonable fee for reinstatement or reactivation. Credits may not be used to pay reinstatement or reactivation fees. We reserve the right to cancel or withdraw all Credits in a Member’s account if the Member does not remain in good standing with Us or with the Membership for ninety (90) days or more.

Expiration and Termination. Credits are only valid for twelve (12) months from the date of issuance to You. Unredeemed Credits expire upon the termination of the Membership or any renewal thereof. Credits have no cash value and are not transferable.

Customer Service. Please contact Our concierge at 1-800-571-6817 if Member believes there are Credits that have not been credited to Member’s account or for any questions related to the available Credits balance.

VACATION CASH

Vacation Rewards Vacation Cash (“Vacation Cash”) may be applied towards the purchase of future cruise, tour, hotel, resort, or car purchases made over the phone with Us only. Vacation Cash may not be redeemed for air travel unless it was added to Your account prior to March 16, 2020. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with Credits for cruise, tour, hotel, resort, and car. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.

Select Vacation Cash
Reward Points* Value
10,000 $100 in Vacation Cash
25,000 $250 in Vacation Cash
50,000 $500 in Vacation Cash
75,000 $750 in Vacation Cash
TRANSACTION FEES; CERTIFICATE REDEMPTION
  • a) A call center fee will be charged per booking for car and hotel, and per ticket for airlines ONLY when you call into VR to book or arrange travel. You can avoid the call center fee by booking your car, hotel, and airline ticket online through the website. The call center fee may vary based on your membership type and the call center fee may vary from time to time at Our discretion. Travel Credits may not be used as a form of payment for the call center fee.
  • b) Processing fees may be charged and are subject to change, from time to time, at the sole discretion of Vacation Rewards without prior notice. Additional service fees may also be charged as detailed in these Terms and Conditions.
  • c) Depending on the terms of Your Subscription Enrollment the redemption of certificates may be limited until certain monthly Subscription Fees have been paid as detailed on the Enrollment under Certificate Redemption Limitations, as applicable.
  • d) Any certificates issued to you as part of a Subscription enrollment, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time in Our sole discretion. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscriber’s responsibility.
CURRENCY

All fees and charges are stated and payable in United States Dollars (USD). However, the transaction prices may be stated in different currencies based on location

UPLIFT – PAYMENT PROGRAMS

Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.

HOTEL TAXES AND FEES

To facilitate your transactions with Us, We will charge your payment method for “Taxes and Fees.” “Taxes and Fees” includes an the estimated total that We will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount We estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee We retain as part of the compensation for Our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You pay to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount We pay the hotel and the location of the hotel where you will be staying, and may include profit that We retain.

Depending on the type of booking You make through Us, You may be charged additional fees by Our travel providers, including, but not limited to:

  • Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees;
  • Certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and
  • Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.
  • Our travel providers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the travel provider upon check out. Contact the travel provider directly to determine what charges apply to your reservation.

    Additionally, travel provider may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.

    Contact the travel provider with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.

  • Any Certificates issued to you as part of a Subscription enrollment, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time in Our sole discretion. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscribers responsibility. If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Subscription, Our liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will We be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of Arrivia. In no event will We be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.
  • These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by Us. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.VacationRewards.com, which shall supersede all Subscription Terms and Conditions.
  • Programs and services offered through Us or by third parties with Our permission are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.
  • Failure to comply with these Terms and Conditions or failure to pay any sums owed to Us, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.
  • Programs, products, and services offered through Us or by third parties with the Our permission, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized transfer of any rights or benefits conferred pursuant to any membership agreement is grounds for immediate termination without refund.
  • OVC and Our Vacation Center are fictitious names used by Arrivia, Inc., a Delaware corporation with its principal place of business at 15147 N. Scottsdale Rd., Suite 210 Scottsdale, AZ 85256.
TRAVEL INSURANCE PLANS

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (“CSA”). Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 1800013059; CT 2485378; HI 447049; ID 593498; MA 2151891; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 868900; SC 210204; WV 100231297).

OVC, Our Vacation Center, Vacation Rewards, and Arrivia are Our trademarks which may not be used without Our prior written permission. Other brand names may be trademarks of their respective owners.

FORCE MAJEURE

We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, “Force Majeure Events”) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts.

If We claim such an excuse, We will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Our inability to perform Our obligations under this Agreement. In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein.

LIMITATION OF LIABILITY

ARRIVIA SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ANY THIRD-PARTY SUPPLIERS, INCLUDING BUT NOT LIMITED TO TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.

DISCLAMIERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE FIALURE, ERROR, OMISSION, INTERRUPTIO, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE, FAILURE, THEFT OR DESTRUCITON OR UNAUTHORIZED ACCESS OR ALTERATIONS, WHETHER THE DAAMGE RELATED TO BREACH OF COUNTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. ARRIVIA’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF VACATION PRIVILEGES AND/OR OVC WILL BE LIMITED TO THE FEES PAID BY YOU TO VACATION PRIVILEGES AND/OR OVC FOR THE TRAVEL PURCHASE. IN NO EVENT WILL VACATION PRIVILEGES AND/OR OVC BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.

DISCLAIMER OF WARRANTIES

All of Our content, products, and services provided to You is provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You

To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, that defects will be corrected, or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty.

We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text, and graphic or video content.

Without limiting the foregoing, no representation, warranty, or guarantee is made:

  • Regarding the acceptance of any request;
  • That You will receive the lowest possible price for the products, services, and/or goods We advertise and/or You purchase;
  • Regarding the availability of products, services, and goods advertised by US;
  • Regarding the results that may be obtained from using Our products or services.
GOVERNING LAW

The Enrollment Application, the Purchaser Acknowledgement, this website, these Vacation Rewards Terms and Conditions and Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s Guest, whether using any product or service or vacationing with the Subscriber or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Us or Our associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s Guest initiates an action at law or in equity and We prevail, that Subscriber or Subscriber’s Guest shall pay all costs incurred by Us in defending such action, including reasonable attorney’s fees, paralegal fees, and court costs.

DISPUTE RESOLUTION POLICY
  • Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us, and Our subsidiaries, officers, directors, employees, agents, business partners, third-party travel providers, vendors, or any companies offering products or services through us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
  • The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.
  • Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.
  • The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.
  • The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.
  • Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, we may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.
  • Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.
CLASS ACTION WAIVER

SUBSCRIBER AND WE AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER SUBSCRIBER NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH SUBSCRIBER OR WE ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. SUBSCRIBER AND VR FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF SUBSCRIBER, US, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.

IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.

TELEPHONIC COMMUNICATIONS AND AGREEMENT TO BE CONTACTED

Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.

Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at legalaffairsrequest@arrivia.com

Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.

Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email legalaffairsrequest@arrivia.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to legalaffairsrequest@arrivia.com revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.

Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.

Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.

Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.

Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).

General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service.

TRAVEL SANCTIONS AND REGULATIONS

The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).

These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists.

For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:

  • Are a citizen in a non-sanctioned country;
  • Provide proof of residency in a non-sanctioned country AND evidence that you are funding the purchase, including all onboard charges, through a bank associated with a non-sanctioned country; and
  • Are not named on any economic or trade sanction lists including but not limited to the Lists published by OFAC.

In the event we need to verify the above information, You agree to provide the necessary information to Us in order to verify that We are not prohibited from providing products and services to You, otherwise We are unable to provide products or services to You.

AGE RESTRICTIONS

Purchasers are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel providers may have additional age related and/or physical restrictions. Please note the terms and conditions on the individual product or service description for more details.

ADDITIONAL TRAVEL TERMS AND CONDITIONS

The following Terms and Conditions apply to purchases of travel or travel services and in the event of any conflicts between this section and any other section these Terms and Conditions, shall take precedence and prevail with respect to the purchase of travel or travel services by Members.

  • Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by Us or its designee ("Booking Confirmation/Travel Receipt"). This document will be sent to You within two (2) weeks of the booking date. Multiple Booking Confirmations/Travel Receipts will not be issued. Travelers' names on the Booking Confirmation/Travel Receipt must accurately reflect their complete legal names as they appear on their respective proof of citizenship documents. It is Your sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy, completeness, and check the spelling of all names carefully. Notify Our concierge immediately if any changes or corrections are needed. Failure to do so constitute acceptance of the information contained on the Booking Confirmation/Travel Receipt as accurate. We will not be held responsible for any fees levied on the Member as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the Member.
  • Identification Documentation. Travel providers may require that travelers have in their possession proper documentation required by the United States and/or any foreign countries visited. The names on the Booking Confirmation Receipt must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. We assume no responsibility and do not represent or warrant the accuracy of any information or advice given regarding any travel documentation. No refund will be issued if You fail to bring proper documentation and are refused travel provider service/accommodation
  • Travel Documents. Booking Confirmations and Vouchers will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by You approximately two weeks prior to travel. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. When a name change is required additional fees may apply. Notify Our concierge immediately if changes or corrections are required.
ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS

The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.

Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If We elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.

Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to:

Vacation Rewards
Attn: Cancellations
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254

All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.

Resort Certificate Redemption: Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, or one three-bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If We elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.

Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to:

Vacation Rewards
Attn: Cancellations
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254

All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.