These Vacation Rewards (“VR”) Subscription-Membership (“Subscription”) Terms and Conditions set forth a legally binding contract between Arrivia, Inc., d.b.a. Our Vacation Center ("OVC") and d.b.a. Vacation Rewards, and its affiliates (collectively, “Arrivia” “We” “Us” “Our”) and each VR Subscribing member or person who applies and is accepted as a subscribing member (“Subscriber”) by Us, and any traveling companion(s), guests (including minors and those under disability) of Subscriber (“You,” “Your,” “Member,” and “Subscriber”). Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through Vacation Rewards or by any third party administering the program (collectively "Provider Terms"). By purchasing Vacation Rewards products and services, You acknowledge and agree to be bound by these Terms and Conditions, any Provider Terms, and the Terms and Conditions of Your Vacation Rewards membership agreement and membership receipt and enrollment (“Membership” or “Subscription”), as applicable which are incorporated herein. and You are deemed to have also accepted these Terms and Conditions on the behalf of any Guests. Additionally, You agree that it is Your sole responsibility to inform any Guests or the users of any product or service purchased through Vacation Rewards of the contents of these Terms and Conditions and all applicable Provider Terms.
NO MEMBER SHOULD RELY UPON REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.
Vacation Rewards purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Road, Suite 210, Scottsdale, AZ 85254. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301), and California #CST 2066521-50. Registration as a seller of travel does not constitute approval by the State of California. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00. Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.
Correspondence, including tickets and confirmations, will originate from OVC. Credit/debit card purchases may also result in a charge to purchaser's credit/debit card from OVC for both the deposit and any subsequent payments including any booking fees for transactions as identified during the travel purchase.
Travel, travel provider, and product and service information provided to You is based on information received from third party providers. While Vacation Rewards makes reasonable efforts to ensure that this information is accurate and complete, Vacation Rewards expressly disclaims liability for inaccurate, incomplete, or misleading information.
These Terms and Conditions are subject to change at the discretion of Arrivia without prior notice. By purchasing products and services through Vacation Rewards, you acknowledge and agree to be bound by any posted revisions to these Terms and Conditions. If any provision in these Terms and Conditions is unenforceable, the unenforceability will not affect the validity of any other provision.
Membership purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination and closure of your account without refund.
Member is dealing with Us at arms' length and creating a commercial relationship. We are not Member’s agent or Member’s fiduciary. By purchasing products and services through Vacation Rewards, You acknowledge and agree that no such agent or fiduciary relationship exists between You and Us. We are acting as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by Us.
All products and services offered through Us (including travel products such as air, car, hotel, attraction tickets, ground transportation, tours, etc.) are available for purchase for Subscribing Members only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through us. Your participation may be denied if Your annual membership dues are not current or if You are not in good standing with Vacation Rewards.
The price of products and services, and rates listed for each travel product are based on the Terms and Conditions of the actual product description within each individual transaction. Government fees, fuel surcharges, and taxes are additional, unless otherwise stated. Travel product rates are based on space availability and subject to change without notice. Additional fees may apply. Special rates/prices may not be applicable with other offers or promotions. All offers and upgrades are for selected dates and are subject to availability. Other restrictions may apply. All rates/prices and dates may not be available at time of booking. All information is subject to change without notice. In addition, all travel providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and changes and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in rate/price imposed by the travel provider will be passed on to You, and You agree to such increase, unless otherwise stated in the Terms and Conditions of your individual travel transaction.
In return for receiving the Subscription Benefits, Subscriber promises to pay Us (in advance) according to the Subscription Type and associated pricing listed on the Enrollment. In order to facilitate the Subscription, Subscriber hereby agrees to provide Us with payment information for a valid credit or debit card that WE ARE AUTHORIZED TO CHARGE AT ALL TIMES DURING THE TERM, AND SUBSCRIBER HEREBY CONSENTS TO THE AUTOMATIC AND RECURRING PAYMENT OF THE MONTHLY AND ANNUAL SUBSCRIPTION FEE USING SUCH CREDIT OR DEBIT CARD. SUBSCRIBER MAY CHANGE THE CREDIT OR DEBIT CARD USED FOR PAYMENT OF MONTHLY AND ANNUAL SUBSCRIPTION FEES BY CONTACTING VR AT THE PHONE NUMBER LISTED IN THE ENROLLMENT OR OTHERWISE LOGGING INTO MEMBER’S ONLINE ACCOUNT TO CANCEL THE ENROLLMENT. . Payment for Subscription Benefits are due in advance, and Subscriber is not eligible to receive any Subscription Benefits or other goods or services contemplated by this Agreement unless Subscriber has paid VR for such Subscription Benefits or other goods or services in advance. If Subscriber fails to pay any Monthly or Annual Subscription Fee or other fee or charge contemplated by this Agreement on or before the stated due date thereof, Subscriber will be ineligible to receive any associated Subscription Benefits, and VR may terminate this Agreement upon written notice to Subscriber within thirty (30) days of any missed or late payment. Additionally, OVC, as the travel administrator for Vacation Rewards, will assess a $25.00 USD fee per person if any transaction is denied by Your financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make different final payment arrangements or if You experience technical difficulties with the website and are not sure of the status of Your reservation or payment, please call Our concierge for assistance.
New Subscribers will have ten (10) days from the enrollment date to cancel and obtain a full refund. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10th) day from the enrollment date by providing written notice of such cancellation to:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
or otherwise logging into their online account to cancel the enrollment. Cancellation requests postmarked later than ten (10) days after the enrollment date will not be subject to no refund.
New Subscribers will have thirty (30) days from the enrollment date to elect to cancel and obtain a full refund. As Applicable, Subscriber may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) day from the enrollment date by providing written notice of such cancellation to:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
or otherwise by logging into their online account to cancel the enrollment. Cancellation requests postmarked later than thirty (30) days after the enrollment date or requested online cancellations will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. This contract is for the purchase of a vacation certificate(s)/membership and puts all assignees on notice of the consumer’s right to cancel under section 559.933 Florida Statutes.
After 10 days for non-Florida residents and after 30 days for Florida residents, Subscriber may cancel without a refund due to Subscriber at any time by logging into their online account to cancel or otherwise providing written notice of cancellation to:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
We may cancel Member’s Subscription any time following thirty (30) days after any: (1) failure by Subscriber to pay amounts owing to Us when due; or (2) any other breach by Subscriber of any provision of the Subscription and/or Terms and Conditions.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DOS NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
|Select Cruise Redemption Options|
|35,000||3 or 4 Night Cruise Vacations †|
|50,000||5 Night Cruise Vacation†|
|75,000||7 Night Cruise Vacations†|
|Select Resort Redemption Options|
|20,000||Bronze Tier Resort Vacation|
|25,000||Silver Tier Resort Vacation|
|35,000||Gold Tier Resort Vacation|
|Select Cruise, Resorts & Tour Savings|
|2,000||Up to $150|
|5,000||Up to $300|
|7,500*||Up to $450|
|10,000*||Up to $600|
*Available to Premium Membership tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Member may initially be awarded Savings Credits (“Credits”) upon Membership enrollment, and subsequently when making qualifying travel purchases through Us or by qualifying Membership transactions. Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent purchases through Us. Credits may not be used as a form of payment for the call center fee. Member must maintain the Membership account in good standing to earn or to redeem Credits.
Earning Credits. Member may be awarded an initial amount of Credits upon Membership enrollment, and additional Credits may be awarded on qualifying travel or Membership transactions. Member may be awarded Credits when purchasing non-package air travel or rental car reservations made through Us, by depositing Member’s vacation ownership week(s) with Us, and/or as rewarded by the Home Resort. Credits award amount will vary at Our sole discretion. Credits awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Member’s vacation ownership week(s) with Us will be applied within fourteen (14) to twenty-one (21) days from the deposit. The Credits award amount per transaction, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Other restrictions may apply.
Redeeming Credits. Credits have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of eligible travel or other transactions, whether purchased online or offline through Us. Credits may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each of Our available products will specify the amount of Credits, if any, that may be redeemed as partial payment in the description of the product or service. Member may redeem as many Credits as Member has available in Member’s account, up to the amount specified for any particular product or service prior to purchasing or booking. Credits may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by Our representative. Earnings, redemption options and schedules are available online or by calling Our concierge. Credits redemptions may not be combined with any other discount or promotion.
Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Credits redeemed to purchase product or travel may be refunded to the Member’s account. If cancellation of travel booked using Credits occurs within a penalty period, Credits may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Credits remains after penalty is paid, the remaining Credits may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Credits awarded may be withdrawn at Our sole discretion.
Limitations, Variations, and Inactivity. The usage of Credits for redemption, including minimums and maximums, are subject to change at Our sole discretion, and without prior notice to Member. Membership accounts with Credits balances of less than $10 that have not had any online or offline activity for two years may be closed at the Our sole discretion. Membership may be suspended if Member does not remain in good standing with Us or with the Membership, and We may impose a reasonable fee for reinstatement or reactivation. Credits may not be used to pay reinstatement or reactivation fees. We reserve the right to cancel or withdraw all Credits in a Member’s account if the Member does not remain in good standing with Us or with the Membership for ninety (90) days or more.
Expiration and Termination. Credits are only valid for twelve (12) months from the date of issuance to You. Unredeemed Credits expire upon the termination of the Membership or any renewal thereof. Credits have no cash value and are not transferable.
Customer Service. Please contact Our concierge at 1-800-571-6817 if Member believes there are Credits that have not been credited to Member’s account or for any questions related to the available Credits balance.
Vacation Rewards Vacation Cash (“Vacation Cash”) may be applied towards the purchase of future cruise, tour, hotel, resort, or car purchases made over the phone with Us only. Vacation Cash may not be redeemed for air travel unless it was added to Your account prior to March 16, 2020. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with Credits for cruise, tour, hotel, resort, and car. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
|Select Vacation Cash|
|10,000||$100 in Vacation Cash|
|25,000||$250 in Vacation Cash|
|50,000||$500 in Vacation Cash|
|75,000||$750 in Vacation Cash|
All fees and charges are stated and payable in United States Dollars (USD). However, the transaction prices may be stated in different currencies based on location
Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.
To facilitate your transactions with Us, We will charge your payment method for “Taxes and Fees.” “Taxes and Fees” includes an the estimated total that We will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount We estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee We retain as part of the compensation for Our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You pay to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount We pay the hotel and the location of the hotel where you will be staying, and may include profit that We retain.
Depending on the type of booking You make through Us, You may be charged additional fees by Our travel providers, including, but not limited to:
Our travel providers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the travel provider upon check out. Contact the travel provider directly to determine what charges apply to your reservation.
Additionally, travel provider may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.
Contact the travel provider with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (“CSA”). Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 1800013059; CT 2485378; HI 447049; ID 593498; MA 2151891; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 868900; SC 210204; WV 100231297).
OVC, Our Vacation Center, Vacation Rewards, and Arrivia are Our trademarks which may not be used without Our prior written permission. Other brand names may be trademarks of their respective owners.
We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, “Force Majeure Events”) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts.
If We claim such an excuse, We will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Our inability to perform Our obligations under this Agreement. In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein.
ARRIVIA SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF ANY THIRD-PARTY SUPPLIERS, INCLUDING BUT NOT LIMITED TO TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.
DISCLAMIERS OF LIABILITY APPLY TO DAMAGES OR INJURY CAUSED BY ANY PERFORMANCE FIALURE, ERROR, OMISSION, INTERRUPTIO, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE, FAILURE, THEFT OR DESTRUCITON OR UNAUTHORIZED ACCESS OR ALTERATIONS, WHETHER THE DAAMGE RELATED TO BREACH OF COUNTRACT, TORTIOUS ACTS, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION. ARRIVIA’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF VACATION PRIVILEGES AND/OR OVC WILL BE LIMITED TO THE FEES PAID BY YOU TO VACATION PRIVILEGES AND/OR OVC FOR THE TRAVEL PURCHASE. IN NO EVENT WILL VACATION PRIVILEGES AND/OR OVC BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.
All of Our content, products, and services provided to You is provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You
To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, that defects will be corrected, or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty.
We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text, and graphic or video content.
Without limiting the foregoing, no representation, warranty, or guarantee is made:
The Enrollment Application, the Purchaser Acknowledgement, this website, these Vacation Rewards Terms and Conditions and Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s Guest, whether using any product or service or vacationing with the Subscriber or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against Us or Our associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s Guest initiates an action at law or in equity and We prevail, that Subscriber or Subscriber’s Guest shall pay all costs incurred by Us in defending such action, including reasonable attorney’s fees, paralegal fees, and court costs.
SUBSCRIBER AND WE AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER SUBSCRIBER NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH SUBSCRIBER OR WE ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. SUBSCRIBER AND VR FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF SUBSCRIBER, US, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.
Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.
Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at firstname.lastname@example.org
Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.
Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email email@example.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to firstname.lastname@example.org revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.
Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.
Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.
Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.
Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).
General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service.
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).
These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists.
For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
In the event we need to verify the above information, You agree to provide the necessary information to Us in order to verify that We are not prohibited from providing products and services to You, otherwise We are unable to provide products or services to You.
Purchasers are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some travel providers may have additional age related and/or physical restrictions. Please note the terms and conditions on the individual product or service description for more details.
The following Terms and Conditions apply to purchases of travel or travel services and in the event of any conflicts between this section and any other section these Terms and Conditions, shall take precedence and prevail with respect to the purchase of travel or travel services by Members.
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.
Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If We elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption: Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, or one three-bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in our discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If We elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.